Your controls

Responsible gambling at Clubworld Casino: your limits, your pause

Only adults aged 18+ may play, and every Clubworld Casino account carries deposit limits, loss limits, session time reminders, cool-off periods and self-exclusion.

Set your limit

MGA Licensed OperatorRegulated by the Malta Gaming Authority under license MGA/B2C/491/2007 since 2007.

Your baseline

What you know before the first spin

Useful when you are new, or when you want the key contacts in one place.

Minimum age18+

LicenseMalta Gaming Authority, MGA/B2C/491/2007

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Your toolkit

What can I switch on before I play?

This section shows which settings live in your account and which one fits your moment.

Cap your pay-ins

Deposit limits cap how much you can pay in over a set period, and you set yours before a session rather than after a loss you did not plan for.

Set a stopping figure

Loss limits stop further play once a set amount of losses is reached, so a bad run ends at a figure you chose while thinking clearly.

Choose your reminders

Session time reminders nudge you at intervals you choose, which suits anyone who loses track of the clock once the games are running.

Distance without a goodbye

Cool-off periods give you a short, fixed break from play while keeping the account open, a sensible move when you want distance rather than a full stop.

Closed, not just paused

Self-exclusion closes play for a longer stretch and blocks deposits, which is the right tool when you have reached a point where a pause will not be enough.

In the settings

How to put a limit on your account

After reading, you will know where your limits live and how to confirm one.

Where are settings?

Sign in and open your account menu, then head for the settings area where your personal details and preferences are held.

The responsible gambling area

Look for the responsible gambling area; inside it sit the five tools, each with its own control and its own effect on play.

Before play, not after

Weigh deposit, loss and session time against why you are here: a money limit for spending, a time reminder for long sittings, or both.

Does it now show?

Confirm the change and read the note that follows it, then check the tool displays the figure you intended before you leave the page.

A short break versus a long stop

How long should I step away? In the cashier area you can set a short pause, which keeps you out of play for a day or a few days. Start it from the responsible gambling section; deposits and games stay closed until it runs out.

Close the door for good. Self-exclusion closes your access for a long stretch, up to two years, and it cannot be lifted before that period ends. You start it in the same account area, and it is the option to pick when a pause already feels too short.

No register here, so where do I go? This market has no national self-exclusion register, so your casino account is the place to close yourself off. Choose a long exclusion there, and the helpline can carry the conversation further with people who understand the situation.

You are not alone with this

Where can I get help in New Zealand?

This block gives you the free contacts for this country, so you know where to reach out.

Gambling Helpline Aotearoa

Ringing the helpline connects you with trained people who listen and point you to local support, any hour of the day, free of charge and in confidence. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling from the Problem Gambling Foundation is free, with peer and cultural support and clinics across the country. Relatives can use it too, on weekdays during office hours. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is a Health New Zealand information site for people who gamble and for their families, covering signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

When play stops feeling like fun

Plenty of players notice a warning sign before it grows into a habit, and naming it early keeps the choice in your hands. A deposit limit or a pause is the simplest first step, set while things are calm.

Look at your last few sessions and see whether any of these feel familiar.

Chasing a loss with another pay-in
Playing longer than you planned
Money set aside for bills going into play
Hiding sessions from the people you live with
Borrowing to keep playing
Feeling flat when you are not playing
Promising yourself you will stop, then starting again

Before you ask

What each answer settles for you

By the end you will know which questions are settled and which need a call.

If I self-exclude here, am I blocked at other casinos too?+

No. New Zealand has no national self-exclusion register, so a self-exclusion set in your Clubworld Casino account applies to this casino only. Any other operator you play with needs its own arrangement.

Can a family member get help if I am worried about them?+

Yes. Gambling Helpline Aotearoa takes calls from relatives as well as players, free on 0800 654 655, around the clock, and you can free text 8006. Problem Gambling Foundation also offers counselling for whānau, with freephone 0800 664 262.

Can I change a limit from my phone's browser?+

Yes. Sign in through your phone's browser and the account menu holds the same responsible gambling section you see on a computer, with the same tools. A change you confirm there binds the account.

Why does the casino need to see my age before I play?+

Because Clubworld Casino is for players aged 18 and over, and your identity and age are checked before the account is activated. The rule protects young people and keeps every account traceable to one named adult.

When a cool-off starts, what stops and when does play return?+

The cool-off closes the account for the period you chose, so deposits, bets and bonuses all stop. When that period finishes, the account opens again.

If I self-exclude, can I ask for it to be lifted sooner?+

No. A self-exclusion runs for the whole period you picked and is not cut short on request. It is best chosen as the longer option, when a few days away would not be enough.